Sports / Casino
xe333 keeps this policy straightforward so you know exactly what data we collect when you use your account, how it is stored, and what choices you have over it. Access to our platform and the protections described here depend on your local law and eligible regions.
When you open an account with us, we collect the information needed to verify your identity, process transactions, and keep your session running across devices. This includes your name, contact details, and the payment method you use — whether that is Nagad, Rocket, or Upay — so that your wallet activity is correctly linked to your account record. We also collect technical data: the device type, browser version, and session identifiers that help us maintain continuity when you switch from your phone to a tablet mid-session. Log data covering page requests and error events is retained to diagnose faults and improve the account experience. We do not sell your personal data to third parties. Where we share data with payment processors or service partners, that sharing is limited to what is necessary to complete the transaction or service you requested. Any processing of your data takes place under the scope described in this policy, and your continued use of the account constitutes acknowledgement of these practices. Availability of specific features and the extent of data processing applicable to you depends on your local law and eligible regions.
This policy covers data we process directly through your xe333 account, across the areas listed below. It does not extend to third-party sites or services you reach by following a link away from our platform. What falls inside and outside our scope is set out here so you can make informed choices about how you interact with your account.
All data collected when you log in, manage your profile, or update wallet details — including Nagad, Rocket, and Upay payment records — is covered by this policy in full.
Deposit and withdrawal records linked to your account are processed under this policy. The scope covers data we hold; your payment provider's own terms govern data on their side.
Browsing behaviour within the platform — pages visited, session length, device type — is collected and covered here. This helps us keep your experience consistent across sessions.
Links or services operated by external providers fall outside this policy. We cannot control how those parties handle your data, so review their privacy terms separately before proceeding.
You have several concrete options for managing your personal data on your account. Reviewing what we hold, correcting details that have changed, and raising questions about how your information is used are all actions you can take at any time. Log in and open the account settings page to see the profile details currently on record. If any field is incorrect — your contact number, email address, or linked wallet identifier — you can update it directly in the settings form or contact our support team to have it corrected on your behalf. If you want to understand what data we hold beyond what is visible in settings, or if you want to ask us to remove data that is no longer needed, submit a request through our published support route and we will respond based on what the applicable rules permit. All requests are handled according to the scope of this policy and subject to your local law and eligible regions.
Open account settings after logging in to see the personal details and wallet information currently associated with your profile.
Edit your name, contact details or linked wallet directly in the settings form. For records you cannot edit yourself, contact support to request a correction.
If you are unsure what data we hold or how a particular piece of information is used, send a query through the published support contact route described in this policy.
Where local law and eligible region rules permit, you can ask us to delete data that is no longer required. Submit your request in writing via the support route and we will act within the scope allowed.
If you have a question specifically about how your data is handled, or if you want to exercise any of the rights described in this policy, you can reach us through the following routes. Use the channel that works best for your situation — all three are monitored by the same support team.
Open the chat widget visible on your account dashboard. State that your query is about the privacy policy and a support agent will handle it directly without routing you elsewhere.
Send your privacy-related query to the email address listed in the Contact section of your account settings page. Include your account username so we can locate your record without delay.
The Help Centre inside your logged-in account includes a dedicated Privacy and Data section. Use it to submit a written request or read answers to the most common data questions we receive.
We apply consistent practices across the four areas below to keep your information accurate, secure, and only as long as it is needed. These practices apply to all account holders regardless of which device or wallet method they use.
We use session cookies to keep you logged in across pages and to remember your device preferences. No cookie on our platform is used to build advertising profiles or shared with external ad networks.
Access to your account data is restricted to authenticated sessions. If we detect an unusual login — a new device or location — your account may require additional verification before access is restored.
We keep account records for as long as your account is active and for the period required by the applicable rules in your eligible region. Once that period ends, data is deleted or anonymised.
When we update this policy, we post the revised version on this page with a clear note of what changed. Continuing to use your account after a posted update means you have read the revised terms.
The questions below cover the account data and privacy topics we hear most often. If your question is not covered here, use the live chat or email route listed in the support section above.
We collect the name, contact details and identity information you provide during account setup, along with the payment method you link — Nagad, Rocket, or Upay. We also collect device and session data automatically to maintain continuity across your logged-in sessions.
We store the wallet identifiers needed to link your payment method to your account record. Full transaction processing takes place through the respective payment provider. Their own terms govern data held on their side; our policy covers only what we store in your account.
Log in and open account settings to view the profile and contact details on record. For a broader view of what we hold, submit a written request through live chat or email support. We will respond based on what the applicable rules in your eligible region permit.
Open the settings page after logging in and edit the relevant field directly. If the field is locked or you cannot update it yourself, contact our support team through live chat or email with the correction you need and we will update the record on your behalf.
We share data only with partners who need it to complete a service you have requested — for example, payment processors handling your Nagad or Rocket transaction. We do not sell personal data. Any sharing is limited to what is necessary and described within this policy.
Retention periods depend on your local law and eligible region rules. We keep records for as long as required, then delete or anonymise them. If you want to ask about the specific period that applies to your account, submit a request through the Help Centre or email support.